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Common Issues

In this section we cover common technical issues, why they occur, and how to fix them.
We use expandable sections for easy navigation.

Website not loading

Possible Causes:​

  • Domain DNS records are incorrect or not fully propagated.
  • Web server is down or experiencing high load.
  • Files missing or corrupted.
  • PHP errors in your site’s code.

How to Fix:​

  1. Check DNS settings in your hosting panel and wait for propagation (up to 24 hours).
  2. Verify server status in your hosting dashboard.
  3. Review error logs to identify PHP or server errors.
  4. Restore a backup if recent changes caused the issue.
  5. Contact support if the website still does not load.
Email not sending or receiving

Possible Causes:​

  • Incorrect email client configuration (IMAP/SMTP).
  • MX or other DNS records misconfigured.
  • Mailbox storage limit exceeded.
  • Emails marked as spam.

How to Fix:​

  1. Verify email client settings (IMAP/SMTP, ports, authentication).
  2. Check MX records in your DNS zone.
  3. Ensure mailbox storage is not full.
  4. Review spam and filters.
  5. Reset the email password if authentication fails.
Login problems

Possible Causes:​

  • Wrong username or password.
  • 2FA codes not entered correctly.
  • Browser cache issues.
  • Account temporarily locked due to repeated failed logins.

How to Fix:​

  1. Ensure correct credentials are entered.
  2. Clear browser cache and cookies.
  3. Use backup codes if 2FA prevents login.
  4. Wait or contact support if the account is temporarily locked.
Plugin or theme errors in WordPress

Possible Causes:​

  • Plugin conflicts.
  • Theme incompatible with WordPress version.
  • PHP version mismatch.
  • Corrupted files after update.

How to Fix:​

  1. Deactivate recently installed or updated plugins.
  2. Switch to the default WordPress theme.
  3. Check PHP version compatibility in hosting panel.
  4. Restore the website from backup if necessary.
Backups failing

Possible Causes:​

  • Insufficient storage space.
  • File permissions preventing backup creation.
  • Server timeouts during backup.
  • Incorrect backup configuration.

How to Fix:​

  1. Check available disk space in hosting panel.
  2. Verify file and folder permissions.
  3. Try manual backup via hosting panel or WP Toolkit.
  4. Review backup logs to identify errors.