Email Issues
Use this checklist when mail is not sending, not receiving, or delayed.
1. Quick account checks
- Confirm you can log in to webmail.
- Verify mailbox quota is not full.
- Check that the mailbox password is correct.
2. Client configuration checks
Common issues are wrong ports, encryption mode, or username format.
Verify your email client matches the settings from:
3. Sending issues
If outgoing mail fails:
- Recheck SMTP server, port, and authentication.
- Confirm the sender address belongs to the configured mailbox/domain.
- Review SPF/DKIM/DMARC DNS records if external recipients reject messages.
4. Receiving issues
If mail is not arriving:
- Confirm MX records point to the correct mail destination.
- Check spam folder and spam filtering settings.
- Test by sending from a different external email provider.
5. DNS and propagation
Recent DNS changes may need time to propagate. During propagation, delivery can be inconsistent.
6. When to contact support
If the issue continues, collect:
- affected mailbox,
- exact error message,
- time the issue started,
- whether the issue affects sending, receiving, or both.
Then contact SiteForge support for deeper diagnostics.